Angie Nsc

Good experience from Delphin sales Rep

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2 weeks ago we bought this Delphin machine. Overall the staff that came was friendly , not those typical pushy kind of sales man. Explained everything in detail and most importantly teaching our helper how to use it. After showing me the demostration, he cleaned my bed . The amount of dust in my bed left me speechless. Thanks to Delphin, now i have a clean bed to sleep on. I am definitely going to recommend my friends & relatives to get one.
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Reason of review:
Good customer service
Veronika Apn

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Verified Reviewer

Slightly costly but worth

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Happen to see their roadshow at the ntuc and recalled many years ago that my parents tried and didn’t buy their machine finding it expensive. Signed up after convinced by the promoters there that no obligation. The presentation was rather impressive and I would say spending a lump sum can be very painful but I didn’t hesitate as they provided and installment interest free plan. Would strongly recommend it to people who want to stay healthy
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Reason of review:
Good quality
Mrs P Kiz

No one to answer on the hotline,

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Updated by user Jun 08, 2018

Todate nobody called nor follow up if this website is review by Delphine at all,

Original review May 09, 2018
I own two Delphine machines and are having issues with both, it would appear that after some years, the motor tends to heat up fast and suddenly fuse off in an instance!! Very strange!

tried calling the service hotline, nobody (as in an actual human) answer the phone but automated machine which keeps directing you from one line to another.
While the answering machine claims that the German manufacturer has a warranty of xx number of years and Singapore also provide xx no, of years, its' still useless when you have misplaced the warranty card. Don't they keep records? Serial number? Client's particulars?

Very strange!
Not effective for a premium machine! SO much about the hard sell tactics prior to getting a machine.
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Loss:
$4000
Cons:
  • I cannot get to speak to any staff
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

Anonymous

CASE Alert for Delphin

The company is under CASE consumer alert. My auntie got cheated by this company. The machine is very expensive at almost $2900 and it’s of bad quality and service from the company is very bad. I did a check on case website and found out the company that is selling the delphin machine , XU RUN HOLDINDS PTE LTD and DELPHIN SINGAPORE PTE LTD , has numerous complaints under case. Both these companies are under the same director by the name of Zhang Runzi.
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Reason of review:
Bad quality
Tan s Wxj

Best vaccum cleaner

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Easy to use by throwing water without any cost of maintainance. I can finish my house cleaning within an hour !! Thumbs up
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Reason of review:
Good quality
Anonymous

Machine worth buying

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I am using Delphin machine for the past 3 years and the machine is definitely a good help in upkeeping the cleanliness of my house and Aircon. Sales rep Junjie has been very responsive and i would recommend this to everyone.
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Reason of review:
Good quality
Anonymous

Bad experience supposed to be 3series machine

Dd 5 May 2018 the sales rep pushed a sales n not integrity by delivery me a 1 series machine instead a 3 series machine. After that l realised l was cheated no wondered the sales rep can gave a further discount and not telling me lm getting a 1 series instead a 3 series machine while they come to ur home to do the demo is a 3series machine. So what u see may not what u getting after by giving a discount. Now lm waiting for a reply from Delphin Singapore.
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Reason of review:
Order processing issue
1 comment
Guest

https://www.case.org.sg/consumeralert_company_detail.aspx?caid=44You go to CASE and lodge report.

Deundra Jvv

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Verified Reviewer

Excellent delphin vacuum

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I saw a demo from a very nice young sales lady from China. She was really nice and not pushy.

I bought many vacuum cleaners including Kirby and I still think Delphin is the best among those expensive vacuum cleaners. It is practically maintenance free. I used it for about 5 years no problem until I was swayed by Kirby salesman to trade it away.

This is the “stupidest” mistake I have made, I eventually have to discard using it and buy Delphin again. Till now I have been using Delphin for many years and I am still happy with it.,we used it to vaum the floor,carpet,aircon,pillows etc.....it's really good,i will strongly recommend it.

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Reason of review:
Good quality
Kaitlyn Bno

Delphin Singapore - Sales Representative Review

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My parents in law recently brought the delphin machine and refer us for the demonstration. At first i were a little bit sceptical abt it untill the sales preson demonstrate on the air con cleaning and mattress cleaning.

The results of the cleaning is really up to my expectations and the delphin machine is quite easy to use. The sales rep also taught us how to actually clean our air con throughly so as to save some maintenance cost of our house. So at the end we decided to invest on this machine and hope that the machine will really serve us well in the future.

Just refer some of my friends and family member to the sales rep for the demonstration. Hope they will like the machine like i do

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Reason of review:
Good customer service
3 comments
Fenton Yds

Hi, can you tell who is the sales rep? would like to purchase one :) thx

Kaitlyn Bno
reply icon Replying to comment of Fenton Yds

you can contact him at 9002**** his name is CL.

Fenton Yds
reply icon Replying to comment of Kaitlyn Bno

Thank you very much!

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Tabbitha Rvv

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Verified Reviewer

Delphin Vacuum

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i see many complains about the aftersales service here, I think some of the saleman are good and some are bad no matter in which industry. this really depending on luck.

luckly my sales person is good, his demo is very short and cleaer and he let my helper to try on every brush and make sure she knows how to handel it. he send me a video for my reference in case i change helper in the future.

reallyappreciate the effort. i have refer some of my friends to him as i think this machine may help for those ppl who are quite sensitive and they may need this kind of machine.

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Reason of review:
Good customer service
1 comment
Fenton Yds

what's the name of the sales rep? after sales is very important, really have to get very good sales rep

Anonymous

Delphin s8 and it’s gimmick

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Bought delphin on 2017 and the delphin rep keep insist me to buy and brainwash me $3.2k for a *** water-based vacuum?! C’mon this is a daylight robbery.

I could buy Dyson which is must more way better and cheaper. Delphins8 is so heavY, bulky and Trouble design and tools is like *** like standard industrial vacuum high voltage power but lousy sunction. While vacuuming I need to add water which is such a hassle,waste of time and WATER! I’m actually a eco friendly person.

Don’t waste your hard earn saving to buy this useless vacuum and end up selling on carousell which what I have came across . Just buy some cheaper alternatives and better Brand’s do some research don’t let this company or SIMILAR COMPANY BRAINWASH YOU tellling you whatsoever.

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Reason of review:
Poor customer service
Kaydin Nrc

Asthma subsided!

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I was taken aback by the price of the vacuum cleaner at first, but considering the fact that my daughter has asthma, i decided to take the plunge anyway. Months after using delphin, i realised my daughter began to sleep better without waking up in the middle of the night due to coughing. Not sure if its placebo effect, but ***, if her condition improves, i think its worth the money.
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Reason of review:
Good quality
Anonymous

Best Germany Vaccum cleaner

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I had bought Delphin for 11years n I am very happy with the product cause it does not give me any problem n make my house very clean especially the bed cleaner which I use it every month . Recently I found out that actually Delphin machine can be trade in for new machine which after I had used the machine for 11years so I am very happy that I can trade in and get a new machine n the new machine look very nice .

Most importantly the trade in values is very high.

So happy that my Husband had trade in for me the new machine as a Christmas presents . So keep it up the production DELPHIN good jobs

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Reason of review:
Good quality
Anonymous

Thumbs Up !!

Had a rainbow previously and changed it to a Delphin. Have used both and I honestly think Delphin is much better in terms of usage and performance. It's much lighter and most importantly there is no filter maintenance. So really much easier and better. Cost may be on the high side but it's a healthy investment. There aren't any machines out there that can do bed, air con & air purifier. So overall it has been a Thumbs Up purchase. !!+
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Reason of review:
Good quality
1 comment
Gianny Ucx

Hahahaha...... here is either a comment written by a Delphin employee or a really ignorant consumer!

Anonymous

Great Vacuum and Great Service !

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I have used Delphin Vacuum for the last 1 year. It’s such an excellent product. I used to have very sensitive nose and I’ll sneeze at the slightest of dust. After using Delphin’s air purification function , my sneezing due to the sensitivity of my nose has reduce by almost 90%. This is such a great product. They have a long warranty period too which makes it even better !
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Reason of review:
Good quality
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