Delphin Singapore
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Delphin Singapore Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Delphin Singapore has 2.6 star rating based on 76 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Cleaning service, Customer service, Vacuum cleaners.
Cons: Unethical deceitful sales tactics, Cheaters, I cannot get to speak to any staff.Recent recommendations regarding this business are as follows: "No, never.", "With my feedback you should know best.", "DONT WASTE YOUR TIME & MONEY!", "Just buy Dyson, Delphin is passe", "Do not belief the booth promoting the servicing or cleaning service. Scam SCAM SCAM".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Delphin Singapore has 2.6 star rating based on 76 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Cleaning service, Customer service, Vacuum cleaners.
Cons: Unethical deceitful sales tactics, Cheaters, I cannot get to speak to any staff.Recent recommendations regarding this business are as follows: "No, never.", "With my feedback you should know best.", "DONT WASTE YOUR TIME & MONEY!", "Just buy Dyson, Delphin is passe", "Do not belief the booth promoting the servicing or cleaning service. Scam SCAM SCAM".
Most users want Delphin Singapore to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Exchange, Refund and Cancellation Policy. Consumers are not pleased with Location. The price level of this organization is high according to consumer reviews.
Media from reviews
Singapore, Singapore
Delphin Maintenance call
So.. i have one Delphin vacuum for over 5 years and no complains until the office called me last week and said I havent done any maintenance call with them to do maintenance for my vacuum.
The CSO assured its completely FOC and the maintenance will take 45mins.
Fateful day came, the person who came for the maintenance came with a big luggage, I am assuming cleaning/maintenance tools etc.
All she did was superficial cleaning with MY WET WIPES, remove the filter cap and ask for a brush FROM ME.
At this point i was baffled and ask her arent you suppose to have your tools? Realisation hit me, this is a friggin sales talk!
She continue on with superficial cleaning and alas we have come to the dreadful sales pitch of trading in my perfectly good condition machine for a newer/better/shinier one at $3.8k AFTER trading in mine.
What a waste of my time and coming to your home under the guise of maintenance. Just take note.
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Verified Reviewer
Cheating Representatives from Delphin
Representatives of dolphin vacumn (xu run holdings pte ltd) Jason-9721**** and 2 of his other colleagues whom are Chinese ladies cheated my
uneducated mother to allow them to our residential premises on the pre-text of providing free aircon services on 12/6/2021 where is law breaking to even have more than 2 to enter a residential home during this covid period.
they use the excuse of free air-con servicing to enter the premises and during the wash, they tried to hard sell the vacuum, and mentioned that they are here to do good to the society and for doing good they require my uneducated mother credit card details in exchange for the vacuum
i was on a zoom meeting and came out of my room to find what were the commotion because i cannot concentrate on my zoom meeting and was shocked to find 3 personnel standing at the hall of the residential area.
I told them straight that they are breaking the measurement act that are imposed by government and why are they here.
they were taken aback and left shortly after they failed to collect the credit details of my uneducated mother and mentioned that they are here to do charity to man kind.
so much for hard selling and cheating uneducated singaporean
they would go to the extend of breaking-covid measure law
Preferred solution: Let the company propose a solution
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Verified Reviewer
Bad product
Preferred solution: Very noisy when using. Why ?
Singapore, Singapore
Very good Eason lisheng
Preferred solution: Non
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Verified Reviewer |
Singapore, Central Singapore Community Development Council
Bad quality not as promising
- Customer service
- Unethical deceitful sales tactics
Preferred solution: Deliver product or service ordered
Me too. Go down many times for the motor issue.
After getting the extra warranty for another 3 years (during the additional warranty, the motor still have issue, around 3 to 4 times). The vacuum is not working again but no more warranty already.
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Verified Reviewer
Machine servicing
Preferred solution: Let the company propose a solution
No acknowledgement statement / installment update .
Rude salesperson.( IVAN ) I recently bought delphine by installment plans. I understand well that payments has to be made promptly but why I dont understand how come theres no acknowledgement statement of account receipt or document sent to me when I ask for it?
When I ask the salesperson he said cant plus I give him trouble about all this and he said if I cannot afford to pay just say so. What kind of attitude and service is this? As a paying customer I have every right to to ask for a statement / receipt after making payment.
He mention its so a hassle because need to print out and send . Your company selling very expensive vacuum cannot afford to send a e - copy statement by email?And please inform that staff ( Ivan ) to communicate to customers with RESPECT !
- Vacuum cleaners
- Unethical deceitful sales tactics
Preferred solution: Full refund
User's recommendation: DONT WASTE YOUR TIME & MONEY!
Matters settled .
Singapore, Central Singapore Community Development Council
Told your customer service representative that I'll be writing in to complain.
My name is BT Lee.
I'm the only one handling the machine at home. I do not have a maid.
Hence, my problem with the machine is my personal encounter.
True experience.
I did not face any problem using the machine but when I hooked on the power brush and after few minutes the machine would be wobbling.
Again I was told that there was nothing wrong with my power brush.w quote : there's no problem with your power brush. unquote.
It was kind of a frustrating where your technician just put a full stop. At least as a customer I would like the technician to suggest options to trouble shoot or resolve my problem. By texting the customer that the machine was ready for collection painted a false hope to the customer that it was rectified and their job ended.
This machine was sent in a couple of times with the similar complaint but todate it was not rectified and with no solution.
Desperately disappointed with the outcome. I strongly suggest that you have a more professional lady at the counter.
She argued that I told her that the machine stopped completely when hooked on the power brush. By putting words into my mouth I thought it was not intelligent of her.
User's recommendation: With my feedback you should know best.
Dear BT Lee, We wish to let you know that the power brush had been tested in good working order before you collected back. Therefore we would suggest you to send in the main machine, power brush and hose for a more detailed checking.
Our crew will contact you to arrange pick-up for all the parts from your place. Thank you.
Singapore, Central Singapore Community Development Council
Unprofessional and unreasonable request of client's full particulars of NRIC number inorder to proceed with refund of payment.
User's recommendation: No, never.
Horrible and unworthy service
- Unethical deceitful sales tactics
User's recommendation: Just buy Dyson, Delphin is passe
Singapore, Central Singapore Community Development Council
Warn the market about scam, calling it servicing but actually to sell
Home Servicing - Beware, it is a scam!
Was approached at a booth, told me that they are sending engineers to service my old machine. I agreed, appt made.
On the phone, I double confirmed with the staff that it should be only servicing and not selling. But when the guy turned up, he just look at my machine, show me some old parts and pictures....no cleaning, no servicing. BUT keep pushing me to upgrade my machine for $2568, offering a trade in of $1500. When i told him that the appt is not this purpose and if i need to upgrade, i do it later as i am not sure if i still have my job!
He was upset and comment..just tell me you have no money! Frankly, I love dephin machine but this salesman make me very angry.
I have been an ambassador for Delphin machine but this really turns me off. I think i would pay for other machine to avoid being hassle again.
User's recommendation: Do not belief the booth promoting the servicing or cleaning service. Scam SCAM SCAM
Dear Esteemed Customer, We are sorry for the unpleasant experience that you had encountered with our salesperson. We would be grateful if you could kindly send an email to sales@***.com.sg with your full details and the salesperson's name for our further investigation.
We will then proceed to revert the matter to our higher management for action to be taken upon him/her.
Looking forward to hearing from you soon. Thank you.
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Verified Reviewer
Unethical sales tactics
- Machine
- Vacuum cleaners
- Unethical deceitful sales tactics
Preferred solution: Apology
User's recommendation: AVOID
Dear Customer, We apologise on the unpleasant experience that you encountered with our sales representative. Thank you for your kind feedback and comments. We will revert the above matter to our management for further action to be taken.
Spare parts
Hi I have a old model of vacuum. The water tank and wheels need to replace. How to go about?
Preferred solution: Let the company propose a solution
Dear Customer, Good day to you. Kindly be informed that the water basin and the wheels trolley are separate items.
You may proceed to our service center located at the undersigned address to make a purchase at $100 (water basin) and $172 (trolley) respectively. Hope this clarifies your query.
Thank you. Best regards, Dolphin (Delphin) After Sales Support Team Singapore 21 Bukit Batok Crescent, WCEGA Tower #02-84 Singapore 658065 Monday- Friday : 10:00am- 6:00pm Saturday : 10:00am - 1:00pm Sunday and Public Holiday : Closed
Singapore, Singapore
Where do I go?
Dear Esteemed Customer, Kindly be advised to visit our Customer Service Center located at 21 Bukit Batok Crescent, WCEGA Tower #02-84 Singapore 658065 to make your purchase for the parts of the machine. Thank you!
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Verified Reviewer
Trying to ascertain how to transfer warranty
Preferred solution: Let me know how to make the warranty transfer to another customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The motor court fire
- Vacuum cleaners
- Cleaning service
- I cannot get to speak to any staff
Preferred solution: Deliver product or service ordered
About
Delphin Singapore Pte. Ltd. specializes in distribution of Delphin machines. It was founded by Zhang Run Zi in 2004. The headquarters is based in WCEGA Tower, Singapore. There are also offices in Malaysia, Hong Kong, China, and Indonesia. It is possible to schedule a demonstration having filled an online form on the company website. Delphin Singapore offers water-based vacuum cleaner. The company products can be used to purify the air and vacuum the floor. They also help to remove dust mites from mattresses, fabric sofas and the dozens of pillows and bolsters. Delphin Singapore offers cleaner rental service. Customer assistance is provided by email and by phone.
Delphin Singapore is ranked 255 out of 2916 in Appliances and Electronics category
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And my perfectly functional vacuum after that so called cleaning ended up not working
And my perfectly functional vacuum after that so called cleaning ended up not working
I had the exactly experience myself this week